Return & Refund Policy

Last updated: 13 May 2026

At Anemone Wellness Private Limited, your satisfaction is our priority. We are committed to ensuring a smooth and transparent shopping experience. Please read this Return and Refund Policy carefully to understand the conditions and procedures for returning products and claiming refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be unused, unopened, and in its original condition.
• The product must be returned with its original packaging, tags, manuals, and any accompanying accessories.
• Returns must be initiated within 5–10 days of receiving the order.
• Products purchased during promotional events, sale periods, or labelled as "Final Sale" are not eligible for returns unless damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened, used, or tampered products.
• Products not in their original packaging or with missing components.
• Products purchased under promotional offers marked as final sale.
• Gift cards or store credit.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery via email or phone.
• Provide clear photographs of the product, packaging, batch/expiry label, and order details for verification.
• Once verified, we will offer a replacement, store credit, or refund at our discretion.

4. Return Shipping

• For returns due to change of mind or personal preference, the customer is responsible for return shipping costs.
• For returns due to a defect, damage, or our error, we will cover return shipping expenses.
• We recommend using a trackable shipping service to ensure successful delivery. Anemone Wellness is not responsible for returns lost in transit.

5. Refund Processing

• Once the returned product is received, our quality assurance team will inspect it for compliance with this policy.
• If approved, refunds will be processed within 7–14 business days after inspection.
• Refunds will be credited to the original payment method or, at your preference, issued as store credit.
• Refunds will not include the original shipping cost unless the return is due to our error.
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer (bank details required).
• If a return is rejected, you will be notified with a clear explanation.

6. Cancellations

• Orders may be cancelled before they are shipped. To request cancellation, contact us at the earliest with your order number.
• Once an order has been shipped, it cannot be cancelled and will be subject to the return process above.

7. Modifications to Policy

Anemone Wellness Private Limited reserves the right to amend this policy at any time without prior notice. Please review this policy periodically for updates. Continued use of the Website after changes constitutes acceptance of the updated policy.

8. Contact Us

For all return, refund, and cancellation enquiries, please contact:

Anemone Wellness Private Limited 303, L.S.C., 3rd Floor, E-Block, DDA Market, Vikas Puri, New Delhi – 110018, India Email: anemonewellness@gmail.com Phone: +91 9311757103 / +91 9311756102 CIN: U47721DL2023PTC418528 GSTIN: 07AAZCA2176P1ZR